When diagrams, flowcharts, or any kind of visuals are used, it is easy to digest the information. Your eyes move across the page quickly and engage your brain to identify patterns. Does the data make sense or is there an issue that needs to be addressed? Is there a single glitch or a bunch of small issues? It is necessary to resolve the issue from its root or you will spend more time and energy resolving wrong issues.
Diagnostic flow chart from VisiRule has been helping sectors including healthcare, customer support, engineering, project management, etc. with an interactive troubleshooting process.
When are flow charts used?
- To define a process
- To standardize a process
- To communicate a process
- Enhance a process
- To detect waste or bottlenecks in a process
- Solve an issue
How flow charts are helpful?
- Documenting and communicating process is quick and clear
- Clarity means process gets applied correctly
- Process timescale can be estimated
- Identify who is skilled to participate in the project and at which stage [ compliance authority or senior management]
- You can concentrate on every individual phase without getting overcome by the entire process and zoom out to see the big picture
Steps to make a flow chart
- Identify tasks
List all tasks in chronological order, asking questions like –
- What happens next?
- Is decision making necessary before starting the next phase?
- What are the approvals needed before moving to the next task?
Include the team members, who will directly work with the process. Consider their opinions and improvement suggestions. Ponder on feasibilities of every stage to identify any issues in the course of the process.
- Organize & document tasks
Start with an elongated circle and label it “Start”. Work through the entire process, show action, highlight decisions, and link each one with arrows to define the progress of the process. In the end, show a ‘Finish’ label in an elongated circle.
- Re-check the process
After completing the flow chart, go through the process from the start. Make sure that nothing is overlooked. Double-check the process and see whether the actions and decisions are made correctly. Ask yourself, whether there is a need to make more decisions at certain stages?
Share the flow chart with the involved team members and get their feedback. Several eyes can help to uncover unnoticed omissions or issues if any.
- Challenge the flow chart
To improve the process, see if there are any overcomplicated or unnecessary steps included. It will help to identify blockages that can hinder process performance. Even a tiny step that seemed insignificant can make the progress go haywire.
Have the tasked been assigned to the right personnel? If necessary, make changes and challenge the chart. Flow chart challenge means challenging the team members tested working practice. Never expect to modify people’s habits in a day. It takes time to gain support for your concepts.
VisiRule allows unqualified and qualified people to diagnosis faults as well as make repairs using the interactive troubleshooting flow charts. Field agents and staff can be empowered with fault finding flow charts. Customer services can be enhanced in a controlled manner.